Order to Cash
Order to Cash, refers to the set of business processes for receiving and processing customer sales orders for goods and services, create billing documents such as invoices and credit notes, monitoring customers’ payment behavior and evaluating potential risk for the company, collecting the payments from customers and clearing these with customers’ invoices.
Order to Cash is a process area that revolves around managing sales orders, generating invoices, collecting payments, evaluating financial risk, and providing customer support. These processes include activities such as processing bank statements, applying payments to invoices, monitoring payment behavior, resolving discrepancies, and managing bad debt. Credit assessments are performed to determine appropriate credit limits and mitigate financial risk. Customer data is created and maintained, troubleshooting is provided, and timely delivery of purchase orders is ensured. It further includes the monitoring of electronic sales orders, handling pricing requests, managing billing activities, addressing customer queries, and facilitating claims management.