The EMEA Business Service Center is a global organization which provides services and transactional support in Accounting and Financial Planning & Analysis process areas, in a standard and cost-efficient manner throughout MSD.

Order to Cash

Order to Cash, refers to the set of business processes for receiving and processing customer sales orders for goods and services, create billing documents such as invoices and credit notes, monitoring customers’ payment behavior and evaluating potential risk for the company, collecting the payments from customers and clearing these with customers’ invoices.

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Source to Settle

Source to Settle consists of requisitioning, purchasing, book-keeping and payment of vendor service/goods invoices. The cycle starts with purchase order creation, continues with receiving goods/services, and ends with proceeding payment of invoices. Throughout the entire process there can be touchpoints with Vendor Master Data Management, which also resides within our function.

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Account to Report

Account to Report deliver high quality and compliant accounting services to the Local Markets. The Account to Report team is primarily focused on reviewing Balance Sheet reconciliations, supporting month-end activities, and driving high-quality financial statement review and certification.

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Financial Planning & Analysis

Team provide sharp-minded analysis of sales, expenses, and operational results. For all MSD divisions, these are turned into highly accurate Profit and Loss (P&L) reports, budgets, and forecasts.

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Business Service Center Operations

Business Service Center Operations provides enabling services to the Prague’s center, including all its operational functions. We provide our stakeholders with efficient services of high-quality aligning with our governance model. We are responsible for a wide array of activities that include Customer Relationship Management, Learning and Development, Project Management, and HCP Compliance Auditing.

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Global Business Service Support Functions

Global Business Service Support functions provides services in order enable the EMEA Business Service Center to perform their services in a standard and cost-efficient manner for our global organization. This function contains: Internal Controls, GPO (Global Process Owner), CI CoE (Continuous Improvement Center of Excellence) & Robotics teams.

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